Frequently asked questions

General

Can I sell my gold/silver back to you?

Yes, we do buy back gold/silver. Please enquire for a no-obligation quote.

To proceed with a sale, we require two forms of identification: one photo ID and one proof of address dated within the last three months. Payment can be made either by bank transfer or in cash.

What does the Fitzroy Bullion Price Match Guarantee mean?

Our Fitzroy Bullion Price Match Guarantee ensures that if you find one of our popular products offered at a lower price elsewhere, we’ll match it, provided certain conditions are met.

Do you base your buying / selling prices on the current gold/silver price?

Prices on our website are continuously updated to reflect real-time changes in the spot market throughout the trading day.

Clients who choose to transact by phone will be quoted a price based on the current market rate at the time of the call.

Please note that phone-quoted prices may differ from those displayed on the website.

How do I know my gold/silver is genuine?


All our gold/ silver is investment-grade, hallmarked, and supplied with a certificate of authenticity. We source exclusively from reputable refineries and mints.

Do you offer secure delivery?


Yes. All bullion orders are discreetly packaged, fully insured, and shipped via secure courier.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Do you have a physical store I can visit?


No. However we do offer a collection service in London for orders over £1000

How can I pay for my purchase?

We accept bank transfers, credit/debit cards, and secure online payment options.

Do you offer investment advice?

While we provide product guidance and market insights, we do not offer regulated financial advice.

Jewellery

Do you sell hallmarked jewellery?

Can I get a custom-made jewellery piece?


Of course. We offer a bespoke jewellery design service, from engagement rings to unique statement pieces, tailored to your exact specifications.

Do you repair or resize jewellery?

Yes, we provide professional jewellery repairs, resizing, and restoration services.